Issuance of the refund amount shall be allowed if the purchased item is found to be irreplaceable due to damage item. The amount shall be refunded net of discounts. Request for refund on good condition items and change of mind on original purchased item will not be entertained. 

Reebok will issue REFUND VOUCHER that will allow the customer to use for purchase of any item at reebok.ph. This gives the customer lesser waiting time in receiving the refund amount. The Refund Voucher is valid for a specified period and shall be received via customer's email from our Reebok Customer Support. 

Any refund requests crediting the amount back to customers' credit, debit, GCASH/GRAB account/s are subject for approval of Reebok. Approval of returning the amount shall be the last resort only if REFUND VOUCHER method is not applicable due to system or platform glitch. Policies on this approach will differ based on payment method used.  See below refund lead time and how the amount will be returned to customer. 

CREDIT CARD

Amount will be reversed back to customer’s credit card account.

Lead time: 30 to 45 working days, depending on issuing bank.

Check next billing statement for validation.

 

DEBIT CARD/OVER-THE-COUNTER, ONLINE BANK TRANSFER

Amount will be reversed back to customer’s bank account.

Lead time: 7 to 21 working days, depending on issuing bank.

 

GCASH/GRABPAY

Amount will be reversed back to customer’s credit card account.

Lead time: 3 to 7 working days

 

CASH-ON-DELIVERY

Customer to provide bank, branch where to deposit payment. 

Lead time: 30 to 45 working days, depending on issuing bank.